1. Introduction
PropHand ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details you provide when creating an account.
- Property Information: Details about your properties, tenants, rental agreements, and financial data entered into the app.
- Usage Data: Information about how you interact with the app, including device information, IP address, and usage patterns.
- Payment Information: Transaction data processed through the app (we do not store full payment card details).
3. How We Use Your Information
We use the information we collect to:
- To provide, maintain, and improve our services
- To process transactions and send related notifications
- To send you updates, alerts, and administrative messages
- To provide you a personalised and better relevant content
- To detect, prevent, and address fraud or technical issues
- To comply with legal obligations
4. Data Storage & Security
Your data is encrypted and stored on secure servers. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your information. PropHand uses the best tools to ensure the highest level of confidentiality.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who help us operate our platform
- Legal Requirements: When required by law or to protect our rights and security
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights
You have the right to:
- Access and review your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Export your data in a portable format
7. Cookies & Tracking
We may use cookies and similar tools to improve app performance and user experience. You can manage cookie preferences through your device settings.
8. Children's Privacy
PropHand is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or via email. Continued use of the app after changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at: privacy@prophand.africa